1.0BrandMehttps://www.brandme.com.au/blogadminhttps://www.brandme.com.au/blog/author/admin/rich600338<blockquote class="wp-embedded-content" data-secret="xG6giW9qDF"><a href="https://www.brandme.com.au/blog/2013/10/friendly-email-pointers/">Friendly Email Pointers</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.brandme.com.au/blog/2013/10/friendly-email-pointers/embed/#?secret=xG6giW9qDF" width="600" height="338" title="“Friendly Email Pointers” — BrandMe" data-secret="xG6giW9qDF" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://www.brandme.com.au/blog/wp-includes/js/wp-embed.min.js </script> When sending emails from a customer service perspective, it is very important to make sure that your emails are not misconstrued. It is hard to decipher tone and intent through emails and being short in an email can be interpreted incorrectly and being abrupt. Following these pointers can help ensure that you emails do not come off making you look rude: Include a greeting. In addition to addressing the email recipient by name, add a greeting. Identify your name and your company name. This can be done in the greeting or it can be an additional component. Thank the customer or client. Thank them for their email, if they emailed you first or thank them for being a loyal customer. If you are addressing a …http://www.brandme.com.au/blog/wp-content/uploads/2013/10/BrandMe-Email-300x270.jpg